FAQs

Carpet Cleaning

Q. What do I need to do to prepare for my carpet cleaning?

A. All we ask is that you move little things off of the floor. Any toys, clothes, shoes, etc. You don't need to vacuum before we come either! We will take care of all that for you. 

Q. Do I need to move any furniture before you arrive?

A. Most customers have us clean around their main furniture. However, our process is so efficient that we can move small pieces furniture out of the way and clean under it, or behind it if needed. If you would like the carpet underneath bigger items of furniture cleaned, then you would need to move it beforehand.

Q. How long do I need to be off my carpets?

A. It will be completely dry by the time we leave! No wet socks! Our dry time is usually around 30 minutes. Before we leave, your carpets will be clean, dry, and detail vacuumed! 

Q. Can my baby crawl around on the floor after you clean them? What about my dog?

A. Of course! All of our products that we use are Green Seal Certified products. They are safe for both children and pets! Please don't make us drink them to prove it, they taste disgusting.

Q. How often should I get my carpets cleaned?

A. It depends. There is a lot that goes into this. In a typical home, it is recommended to have your carpets and rugs professionally cleaned at least once a year. In areas that receive high traffic, such as hallways and living rooms, you might want to consider having them professionally cleaned every 6 to 8 months. If you own pets, you may need to have them cleaned more than this due to the hair and dander that they shed. Even more so if they have frequent accidents. The key to maintaining the life of your carpet is to have them cleaned before they show signs of soiling, and to vacuum at least 2-3 times a week. Some of our clients choose to be on a quarterly cleaning schedule, to ensure they are extending the life of their carpets and to keep them looking clean and plush on a regular basis.


Sandless Hardwood Refinishing

Q. Does your sandless process get rid of scratches in the wood?

A. Yes and no. Our process deals with the existing finish on your floor. So if the scratches are in the finish, then they will be removed. If the scratches are deep in the wood, they won't be removed, but they will be filled and sealed to protect them from any future problems.

Q. Will this method fill any holes in my hardwood floors?

A. Not exactly. Our water based polyurethane will seal the holes to protect them from any future damage, but it won't fill them. 

Q. Will there be any strong odors while you are refinishing my floors?

A. No. Since our water based polyurethane is a green product, it makes it completely odorless. You won't need to worry about any toxic fumes in your home and you most definitely won't have to leave your home for days while we do the work. Our process will be done in a day! You will be able to be back on your hardwood floors in socks within 2 hours. However, we do recommend waiting at least 6 hours to put your furniture back on the wood. 

Q. Does this process work on engineered hardwood floors?

A. Yes! We believe this method is the best way to refinish your engineered hardwood floors. Since engineered hardwood floors are already thin, it is too risky to sand it. Since our process only affects the top layer of finish on the wood, our process is perfect! Maintaining the finish creates longevity for your hardwood floors, and is a process that should be done every 4-5 years, as needed.

Q. What should I do with my dog while you are refinishing my hardwood floors?
A. If possible, it's best to make sure your dog doesn't walk on the wood for at least 4 hours after we refinish them. Some of our customers have dog socks, which is smart, but also super adorable.


Concrete Sealing

Q. My concrete floors have saw cut lines that have never been caulked. Will you do this before sealing them? 

A. Absolutely! We will make sure all saw cut lines in the floor are caulked with a weather and water resistant caulk. 

Q. Will this process prevent oil and grease stains on my garage floors?

A. Yes! Sealing your garage floors protects the floors from any oil and grease stains that may occur over time. 

Q. What kind of sealer will you use on my concrete floors?

A. Our concrete sealer is a high-traffic commercial grade sealer, guaranteed to protect your floors from vehicles, weather, foot traffic and spills. 

Q. What is the point of sealing concrete floors? 

A. Sealing your concrete floors in an unfinished area is an affordable way to turn a bland, unused area in your home, into a place where people can comfortably enjoy themselves while also making the floors appealing to the eye. It is very important for garage floors to be sealed in order to lengthen the lifespan of them and to protect them from the elements. Our sealer will create that necessary longevity in your concrete floors making them look new for years to come!